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Privacy Policy

Last updated: 1 Jun 2025

Privacy Policy

Wellsnap ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Wellsnap mobile application (the "App"). By using Wellsnap, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

  • Personal Information
    Name, Email address, Profile photo (optional)
  • Health Data
    Blood pressure and glucose level readings, Snap images of monitor displays (processed via OCR and AI), Medication reminder entries and notes
  • Device & Usage Data
    Device type and operating system, App usage statistics and logs, IP address and general location (non-specific)

2. How We Use Your Information

  • Provide, maintain, and improve the App
  • Analyze trends and offer insights into your health data
  • Send reminders and notifications (if enabled)
  • Respond to support inquiries and communicate with you
  • Process subscriptions and billing via third-party platforms

3. Data Storage and Security

Your data is stored securely in encrypted databases and protected with industry-standard security protocols. We implement appropriate technical and organizational measures to protect your personal information.

Note: No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

4. AI & OCR Processing

Wellsnap uses Artificial Intelligence (AI) and Optical Character Recognition (OCR) to extract health data from photos you take of your monitor screens. These images are processed securely to capture relevant readings. Once the data is extracted, the images may be discarded unless you choose to keep them.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your data with:

  • Service Providers: Third-party vendors who help with hosting, analytics, and support
  • Legal Authorities: If required by law or to protect our rights
  • Consent-Based Sharing: If you choose to export or share your health data reports

6. Subscription and Payment Data

Purchases made through Apple App Store or Google Play are handled by those platforms. Wellsnap does not collect or store your payment card information.

7. Children’s Privacy

Wellsnap is not intended for use by individuals under the age of 13. If we become aware that we’ve collected personal information from a child under 13, we will take steps to delete it.

8. Your Rights and Choices

  • Access or update your personal info via the app settings
  • Delete your account at any time (which removes all personal and health data)
  • Opt out of notifications via device settings
  • Contact us to request data export or deletion

9. International Users

Wellsnap is developed in and governed by the laws of Canada. If you are accessing the App from outside Canada, you consent to the transfer of your data to Canada.

10. Changes to this Policy

We may update this Privacy Policy periodically. We’ll notify users of major changes via the app or email. Continued use of the App constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: support@wellsnapapp.com